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Here you'll find answers and solutions to some of the common queries students and staff have around IT services at ÃÛÌÒÖ±²¥. Our helpful and friendly Digital & Technology Service Desk provides IT support 24 hours a day.

 

 

 

Online chat support

 

Online self-service portal 

The self-service portal is available for current staff and students. You can use  to log tickets regarding requests or faults and track their progress. Requests will be responded to during standard opening times, which are Monday to Friday 08:00-17:00 (BST/GMT).

In-person support in the Kimberlin Library 

The Digital & Technology Service Desk provides face to face IT support for staff and students on the ground floor of the Kimberlin Library. This service is available Monday and Friday 08:45 – 17:00 and Tuesday – Thursday 08:45 – 17:15 excluding bank holidays.

Overseas users

Users located overseas can also email servicedesk@dmu.ac.uk to request a telephone call back – please provide a suitable UK time during 09.00-17.00 (GMT/BST) Monday to Friday (and include all of the information listed below).

What information do I need to provide with my request

Whichever method you use to contact us, you will need to have the following information readily available:

• Student ID or staff ID (we need to know the "P" number from your ID card)
• Your full name
• A contact telephone number
• The name of your faculty, department or overseas campus
• Details of the problem and any error messages you have received (providing screen shots where available if contacting us by email)

Contact

• Email: servicedesk@dmu.ac.uk (emails will be responded to during standard opening times, which are Monday to Friday 08.00-17.00 BST/GMT)
• Phone: +44 (0)116 250 6050 - internal customers should call Ext 6050 - available during office hours (staffed by our in-house Service Desk staff) and out of standard working hours (provided by a third party service provider)